Terms and conditions

1. Who we are

This website is operated under the trading name Solterra Homes, which provides technology, digital marketing and sales process automation services.

• Trading name: Solterra Homes
• Owner: Aaron Roman Toapanta, a sole trader established in the United Kingdom
• Website: https://solterrahomes.es
• Contact email: info@solterrahomes.es
• Privacy email: privacidad@solterrahomes.es

2. Purpose and scope

These Terms and Conditions govern access to and use of the Solterra Homes website, and the general terms that apply to contracting our professional services when they are expressly included in the contractual relationship.

Solterra Homes' services are aimed mainly at businesses, property agencies and professionals.

Contracting specific services may be subject to commercial proposals, quotes, contracts and additional agreements.

If these general terms conflict with an individual contract signed by both parties, the specific terms agreed will prevail, provided they are legally valid.

3. Services offered

Solterra Homes offers technology and commercial services that may include:

• CRM system implementation and set-up.
• Sales process automation and client follow-up.
• Integrations with WhatsApp, email and calendars.
• Setting up virtual assistants, chatbots and artificial intelligence tools.
• Managing advertising campaigns on Meta and other platforms.
• Generating and managing sales opportunities.
• Website development, set-up and maintenance.
• Consulting, training and technical support related to the contracted services.

The exact scope of each service, its features, deliverables and financial terms will be set out in the corresponding proposal or contract.

4. Contracting services

Services are contracted by accepting a commercial proposal, quote, contract or other valid contracting procedure.

Before contracting, the client must have information about:

• Services included and excluded.
• Price and payment method.
• Duration of the service.
• Any additional costs.
• Renewal and cancellation terms.
• The obligations of both parties.

Completing an onboarding form does not, on its own, amount to contracting additional services.

5. Prices and payment terms

Service prices will be those shown in the commercial proposal or contract accepted by the client.

There may be one-off implementation payments, recurring fees, fixed-term projects or additional services.

Applicable taxes will be shown in line with the relevant rules.

Unless expressly stated otherwise, advertising budgets are not included in Solterra Homes' fees.

Invoicing, due dates, renewal and the consequences of non-payment will be as set out in the contracting agreement.

Solterra Homes will inform the client of any price change that applies to future renewals or service periods, in line with the contract and applicable law.

6. Client obligations

To allow the services to be provided properly, the client agrees to:

• Provide accurate, up-to-date and sufficient information.
• Provide the necessary access and permissions to the authorised platforms.
• Appoint a contact person to coordinate the project.
• Review and approve materials, set-ups or campaigns that require their authorisation.
• Use the services in line with applicable law.
• Ensure they have an appropriate legal basis for processing and sharing the personal data they provide.
• Comply with the policies and terms of the technology platforms used.

The client is responsible for the lawfulness, accuracy and ownership of the content, databases and materials they provide, without prejudice to Solterra Homes' own legal obligations.

7. CRM implementation and automations

When the client contracts CRM services, Solterra Homes may set up tools for managing contacts, opportunities, calendars, communications and automations within the contracted scope.

Features will depend on the technical characteristics of the platforms used and the integrations available.

Implementation times may depend on the delivery of information, access, approvals and other items needed to complete the project.

Changes that go beyond the originally contracted scope may require an additional quote, subject to the client's acceptance.

8. Digital advertising and lead generation

When Solterra Homes manages advertising campaigns, the specific terms will be set out in the corresponding commercial proposal.

The client must provide truthful information about their products, properties or services, and hold the permissions needed to use images, brands and advertising materials.

The publication and distribution of ads are subject to the policies and decisions of the advertising platforms concerned.

Unless expressly, specifically and documentably guaranteed in the contract, Solterra Homes does not guarantee any particular number of leads, meetings, sales, revenue or business results.

Results may depend on factors such as the advertising budget, competition, the market, the commercial offer and the client's ability to follow up.

9. Third-party platforms and services

To provide the contracted services, Solterra Homes may use external technology platforms, including GoHighLevel / LeadConnector, Meta, Google, WhatsApp and other providers.

These platforms may have their own terms of use, privacy policies, technical limitations and fees.

Solterra Homes does not control the independent decisions of these providers, including changes to features, account restrictions or service interruptions.

However, this does not exclude Solterra Homes' legal or contractual responsibility for its own actions.

The client will be informed of any external costs they must bear under the accepted proposal.

10. Personal data protection

Solterra Homes will process personal data in line with applicable data protection law and its Privacy Policy.

When Solterra Homes processes personal data on behalf of a property agency or other client, the parties will, where applicable, sign a Data Processing Agreement setting out their respective obligations.

The client must ensure that the data added to the contracted systems has been obtained and processed lawfully.

Solterra Homes will process personal data on the client's behalf according to documented instructions and the applicable agreements.

11. Confidentiality

The parties agree to keep confidential any commercial, technical, financial and strategic information received during the contractual relationship that is confidential by nature or has been identified as such.

Confidential information may not be disclosed to third parties without permission, except where a legal obligation or a legitimate contractual reason allows it.

This obligation continues after the contractual relationship ends, for the period set in the contract or required by applicable law.

12. Intellectual property

Solterra Homes' own content, brands, designs and materials are protected by the corresponding intellectual and industrial property rights.

Contracting a service does not automatically transfer ownership of any pre-existing tools, software, templates, methods or materials used by Solterra Homes.

Ownership of and rights to use websites, content, set-ups and other deliverables developed specifically for the client will be set out in the corresponding contract.

Business and personal data provided by the client does not become Solterra Homes' property by being added to a CRM system.

13. Duration, renewal and cancellation

The duration of each service will be as set out in the accepted proposal or contract.

Recurring services may be renewed under the terms expressly agreed.

The client may request cancellation using the means and within the notice periods set out in the contract, without prejudice to their legal rights.

Cancellation charges, any minimum commitments and outstanding amounts must be clearly identified before contracting.

When the service ends, the parties will coordinate, where applicable, the handover or export of the client's data and the removal of access, in line with the contractual and data protection agreements.

14. Availability and maintenance

Solterra Homes will endeavour to provide the contracted services with appropriate professional diligence.

Some tools may require updates, maintenance or technical work.

Where possible and relevant, the client will be told about planned interruptions that may significantly affect the service.

Any availability, support and guaranteed response-time terms will be set out in the corresponding contract.

15. Liability

Each party is responsible for its own actions and obligations under the contract and applicable law.

Solterra Homes is not responsible for business results that have not been expressly guaranteed, or for circumstances beyond its reasonable control, without prejudice to its legal responsibilities.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.

Any financial limit on liability must be expressly set out in the corresponding contract and comply with applicable law.

16. Use of the website

Users agree to use the website lawfully, respecting the rights of others and avoiding any activity that could compromise its security or operation.

Using the website to introduce malicious software, attempt unauthorised access to systems or carry out unlawful activities is prohibited.

Solterra Homes may take reasonable measures to protect the operation and security of the website.

17. External links

The website may contain links to third-party websites or platforms.

Including these links does not necessarily imply a business relationship, recommendation or responsibility for their content.

Users should read the terms and privacy policies of external websites.

18. Changes to these terms

Solterra Homes may update these Terms and Conditions to reflect legal, technical or operational changes.

Changes will be published on the website with the corresponding update date.

Changes affecting existing contracts will apply only where the contract and applicable law allow it, respecting the client's rights.

19. Governing law and dispute resolution

The law applicable to the contracted services and, where relevant, the competent courts will be determined under the contract signed and the applicable legal rules.

The parties will try to resolve in good faith any dispute arising from the provision of services.

Nothing in these terms limits any rights that users or clients are legally entitled to and cannot waive.

20. Contact

For any question about these Terms and Conditions or Solterra Homes' services, you can contact us through:

• Owner: Aaron Roman Toapanta, trading as Solterra Homes
• Website: https://solterrahomes.es
• Email: info@solterrahomes.es
• Privacy questions: privacidad@solterrahomes.es